Back Market vs Refurbed — RefurbScore Comparison (2026)
Compare Back Market and Refurbed side by side using admin-validated RefurbScore data. Back Market scores 85/100 while Refurbed scores 86/100 — based on verified reviews, warranty, delivery, returns and ten trust pillars.
Based on admin-validated RefurbScore data, Refurbed leads this comparison with a higher overall trust score.
Last updated:
Company scores
Admin-validated comparison
| Metric | Back Market | Refurbed |
|---|---|---|
| Overall RefurbScore | 85/100 | 86/100 |
| Verified reviews | 85/100 | 86/100 |
| After-sales support | 4h response | 4h response |
| Delivery | 2.1 days avg. | 2.1 days avg. |
| Warranty | 24 months | 24 months |
| Pricing | — | — |
| Resale / trade-in payout | — | — |
| Return rate | 2.5% returns | 2.5% returns |
| Transparency | 97% disclosed | 97% disclosed |
| Ecology | 72% recycled | 72% recycled |
| Certifications | None listed | None listed |
Back Market
Advantages
- Lower return rate (2.5% returns).
Disadvantages
- Weaker verified review score (85/100).
- Slower after-sales response (4h response).
- Slower delivery (2.1 days avg.).
Refurbed
Advantages
- Strong verified review track record (86/100).
- Better after-sales support (4h response).
- Faster or more reliable delivery (2.1 days avg.).
- Stronger warranty coverage (24 months).
Disadvantages
- Higher return rate (2.5% returns).
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Frequently asked questions
- Which is better, Back Market or Refurbed?
- Based on RefurbScore, Refurbed currently leads with admin-validated trust metrics. Back Market scores 85/100 and Refurbed scores 86/100.
- How is this comparison calculated?
- We compare both companies across ten RefurbScore trust pillars including verified reviews, warranty, delivery, returns and transparency. Only admin-validated data is used.
- Are these comparisons sponsored?
- No. RefurbScore comparisons are independent and never pay-to-play.
- How often is this comparison updated?
- Comparisons refresh when new data is validated by RefurbScore admins, typically monthly or after audits.
- Can I compare specific devices from these sellers?
- Yes. Visit each company's profile to compare RefurbScore device passports side by side.